Refund Policy
Welcome to Crust & Craft Pizzeria! We prioritize your satisfaction and strive to provide the best possible experience with our delicious pizzas and exemplary customer service. The following Refund Policy outlines how we handle refunds and returns to ensure transparency and customer satisfaction. Please take a moment to review our policy.
Cancellation Policy
If you need to cancel your order, please do so as soon as possible. Orders that are canceled before they are prepared will be eligible for a full refund. To cancel your order, you may contact us directly through our website (brinehollow.sbs) or by calling our customer service at +39 06 6994 1234.
Refund Eligibility
At Crust & Craft Pizzeria, we understand that sometimes things don't go as planned, and we are here to help resolve any issues with your order. Refunds are processed in the following situations:
- Incorrect Item: If you receive an incorrect item, please contact us immediately. We will arrange for the correct item to be delivered to you, or we will issue a full refund to your original payment method.
- Missing Item: In the rare occasion that an item is missing from your order, please report it to our customer service team upon delivery, and we will either arrange for the missing item to be delivered or refund the value of the missing item.
- Quality Issues: Your satisfaction is our top priority. If you are not satisfied with the quality of the food you received, please contact us within 2 hours of the delivery time. We will need a brief explanation and any evidence of the issue to process a partial or full refund, or we may offer a replacement.
Please note that taste preferences are subjective, and refunds or replacements are offered at the discretion of the Crust & Craft Pizzeria management based on the evidence provided by the customer.
Refund Processing
Once your refund request is received and inspected, we will send you a notification confirming the receipt of your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
Refund Timeframe
Depending on the issue and the required investigation, refunds may take anywhere from 3-5 business days to process. The actual credit to your account will depend on your card issuer's policies.
Late or Missing Refunds
If you haven’t received a refund within the stated timeframe, please first check your bank account again. If the refund is not visible, contact your credit card company or bank as it may take some time before your refund is officially posted. There is often some processing time before a refund is posted. Should you have done all of this and you still have not received your refund, please contact our customer service team at +39 06 6994 1234.
Contact Us
For more assistance, please contact us through our website or call us at +39 06 6994 1234. Our customer service team is available to answer any questions or concerns you may have regarding our Refund Policy. We are dedicated to ensuring your experience with Crust & Craft Pizzeria is both enjoyable and satisfying.
Thank you for choosing Crust & Craft Pizzeria for your meal. We look forward to serving you again!
Address: Via Margherita, Rome, 00184, Italy
Last Updated: April 2023